The day I purchased my '13 Honda Civic, I didn't know I was going home with a new vehicle. I hadn't done any research because I was getting service on my '04 Honda Hybrid. Due to the expense of the repair, I decided it was time to trade up, and I ventured into the show room to have a look around. Before long, I was greeted by Jim Ferris and 2 hrs. later, I drove home in my new Civic.
Jim brought me up to speed on all the new technology the car has to offer and has been in contact with me after the purchase making sure any questions or concerns I may have were addressed.
As you read this, I have rated this dealership very high on the scale and if you're looking for a dealership that employs a staff that is informative, friendly, honest, straight forward and that will work with you to arrive at the best outcome - go to Honda Superstore of Lisle. No disappointments there; I should know, this purchase was my third from this dealership.
Keith helped us purchase our '09 CRV almost two years ago and was extremely helpful in helping us trade it in for a brand new '14. When price became an issue, he helped us make the decision to lease. He was willing to do whatever it took to get us the car we wanted! We will be sad in three years when we come back to trade in our car and Keith is no longer there. We will ask for Jim since he greeted us the last time we arrived! We love Honda of Lisle!
My wife and I bought our fourth Honda from this dealership today. Debbie pierce was our salesperson and she did a great job making the experience a partnership rather than a constant battle. She has a very calm, pleasant demeanor and a lot of patience. The newer cars have become very complex and a customer really needs a training course to get full value from the new features , which my wife will attend the new car seminar. Debbie took the time to answer multiple questions and handhold us through the process of setting up our cell phones on Bluetooth even though the sale was done we were very pleased with her service. Her mgr Shawn was also great to work with and made the deal work financially. We are happy to be able to continue as a loyal Honda customer. Vic the finance person was very personable and friendly.
Kristen did a wonderful job of corresponding quickly via email. Kabir was open amd honest from the beginningt to the end . Vic made the financing painless and didn't hurt himself trying to upsell me on anything. Which I was fully expecting !